Frequently Asked Questions (FAQ)
Answers to common questions about hotel bookings, payments, cancellations, ratings, and services.
Booking & Availability
JaffnaHotels.com is an online platform for finding, comparing, and booking hotels and guesthouses in Jaffna and Northern Sri Lanka.
Search for a hotel, choose your dates and room type, then click "Book Now" to follow the checkout process.
No, an account is required for proper verification. Accounts also provide booking history and faster checkouts.
After booking, an email is sent to both you and the hotel owner. The owner verifies the details and confirms or cancels. You then receive the final confirmation.
Payments
Most hotels accept pay-on-arrival in cash. Some may accept credit/debit cards, bank transfers, or local payment options.
Yes. Pay-on-arrival is directly with the hotel. Online payments use encrypted, PCI-compliant gateways.
Usually no deposit is required, but if requested, it will be clearly mentioned during booking.
Cancellations & Refunds
Each hotel has its own policy. Check terms before confirming.
If canceled within the free cancellation period, refunds are processed automatically. For pay-on-arrival, contact the hotel directly.
Most bookings are pay-on-arrival. Cancel in advance to avoid issues.
Hotel Information
Yes, photos are provided by hotel owners or verified by our team.
Use contact details on the hotel page or start a chat after booking.
Yes, many hotels provide add-ons like airport pickup or meal packages. Contact the hotel directly.
Ratings & Reviews
Star ratings are official classifications, while guest reviews are personal experiences. Both help make informed choices.
Yes, only verified guests who booked through our platform can leave reviews.